{"id":"4f947eff-0cb9-439e-b059-942d46521326","title":"Support Team Lead","company":{"id":"81cdd805-d0d5-40d5-85a4-febb6d58ed49","name":"Gismart","website":"https://gismart.com","url":"https://yesjob.brogu.ca/companies/81cdd805-d0d5-40d5-85a4-febb6d58ed49"},"url":"https://yesjob.brogu.ca/jobs/4f947eff-0cb9-439e-b059-942d46521326","apply_url":"https://jobs.ashbyhq.com/gismart/6d8c2039-22dd-43ab-9646-bca76bca4592/application","status":"open","location":"Remote (Ukraine)","locations":[{"city":null,"region":null,"country":"UA"}],"workplace":"remote","remote_eligible_countries":["UA"],"employment_types":["full_time"],"work_auth_required":"unspecified","term":null,"salary_cad_per_year":null,"languages_required":["en"],"seniority":null,"first_seen_at":"2026-10-29T14:38:16.866Z","last_seen_at":"2026-11-10T14:46:10.257Z","salary_text":null,"summary":"- Remote Support Team Lead role based in Ukraine (location listed as \"Remote (Ukraine)\").\n- Leads and mentors a team of 5–10 support agents, runs 1:1s, performance reviews and PIPs, and handles escalations.\n- Requires advanced English (C1–C2), strong Zendesk expertise, payment platform experience (e.g., PayPal, Stripe) and a proven track record managing 5+ agents.\n- Posted as full-time per the ATS tag; no salary is stated.","sources":["https://jobs.ashbyhq.com/gismart/6d8c2039-22dd-43ab-9646-bca76bca4592"]}