{"id":"a5677d87-86e3-4fdf-8420-c0a3d3c8ee14","title":"Bilingual Call Centre Team Manager","company":{"id":"ac40354c-117a-4616-bbdd-1d86b5b325b9","name":"Miele Canada (VG CA)","website":null,"url":"https://yesjob.brogu.ca/companies/ac40354c-117a-4616-bbdd-1d86b5b325b9"},"url":"https://yesjob.brogu.ca/jobs/a5677d87-86e3-4fdf-8420-c0a3d3c8ee14","apply_url":"https://miele.wd3.myworkdayjobs.com/miele-jobs/job/Vaughan/Service-Business-Support-Team-Manager_R3807","status":"open","location":"Vaughan","locations":[{"city":null,"region":null,"country":"CA"}],"workplace":"hybrid","remote_eligible_countries":[],"employment_types":["full_time"],"work_auth_required":"unspecified","term":null,"salary_cad_per_year":{"max":75000,"min":65000},"languages_required":["en","fr"],"seniority":"senior","first_seen_at":"2026-11-05T19:26:14.471Z","last_seen_at":"2026-11-07T14:27:48.039Z","salary_text":null,"summary":"- Leads and coaches a bilingual (English/French) call centre team in Vaughan, ON, owning KPIs (SLA, AHT, FCR, CSAT, NPS), escalations, scheduling and budgets.\n- Requires a business/communications degree or equivalent, 7-10+ years in customer service including leadership, and bilingual English/French fluency.\n- Salary stated as $65,000-$75,000 per year; the posting does not state the work arrangement, employment type or work-authorization rules, so confirm those with the employer before applying.","sources":["https://miele.wd3.myworkdayjobs.com/miele-jobs/job/Vaughan/Service-Business-Support-Team-Manager_R3807"]}