{"id":"b047136c-b95f-4043-a1b0-1b5aa08efc11","title":"CCaaS Tech Lead - Amazon Connect","company":{"id":"eebde407-40c7-45a4-b046-bfbe76cbdd38","name":"Accenture Inc Company","website":null,"url":"https://yesjob.brogu.ca/companies/eebde407-40c7-45a4-b046-bfbe76cbdd38"},"url":"https://yesjob.brogu.ca/jobs/b047136c-b95f-4043-a1b0-1b5aa08efc11","apply_url":"https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Ontario---Toronto/CCaaS-Tech-Lead_R00336561","status":"open","location":"Ontario - Toronto","locations":[{"city":"Toronto","region":"ON","country":"CA"},{"city":"Vancouver","region":"BC","country":"CA"},{"city":"Calgary","region":"AB","country":"CA"},{"city":"Ottawa","region":"ON","country":"CA"}],"workplace":"hybrid","remote_eligible_countries":[],"employment_types":["full_time"],"work_auth_required":"unspecified","term":null,"salary_cad_per_year":{"max":220400,"min":108800},"languages_required":["en"],"seniority":"senior","first_seen_at":"2026-11-05T15:51:26.823Z","last_seen_at":"2026-11-08T05:28:11.357Z","salary_text":null,"summary":"- Technical lead for CCaaS and agentic AI engagements at Accenture in Toronto, ON, with a salary range of $108,800–$220,400 per year (BC/ON/NB role location).\n- Requires 7+ years in technical delivery or solution architecture, proven CCaaS or contact-center transformation experience, and a comprehensive understanding of Amazon Connect.\n- Leads architecture, integrations and delivery oversight across CCaaS, AWS and agentic AI workstreams.\n- Hybrid role per the ATS, with onsite days not stated. A university degree and English are required.","sources":["https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Ontario---Toronto/CCaaS-Tech-Lead_R00336561"]}