Customer Support Representative

Job description

DESCRIPTION:

The Customer Support Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES:

- Assists customers by phone for orders on consumable parts

- Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders

- Solicits sale of new or additional services

- Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer

- Enters data into computer to determine total cost for customer

- Checks inventory control and notify Logistics Department of orders that would deplete stock

- Initiates purchase requisitions

- Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- Ability to demonstrate a high level of dedication, accountability and outstanding work ethics

- Good verbal and written communication skills, able to multitask and possess analytical skills

- Must possess strong interpersonal and organizational skills and must be detail oriented

- Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE:

- Associate Degree in Business, Administration or equivalent

- Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS: Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short-term noises.

PHYSICAL REQUIREMENTS:

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 pounds or more. Must be able to access and navigate each department at the organization’s facilities.

EEO STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.