Customer Service Representative

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Schedules Available: 1. Monday to Friday, Alternating Weekends from 3:00PM to 11:00PM 2. Friday to Monday from 6:00AM to 5:00PM or 2:00PM to 12:00AM

Responsibilities:

- Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.

- Track and Trace large volume of customer orders

- Entering, updating and processing customer orders on various interfaces.

- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner

- Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.

- Ensure and confirm pickup and delivery appointment for drivers

- Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.

- Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner

- Maintain co-operative working relationships among team and internal staff

Requirements

- College diploma or bachelor’s degree in business or related field is preferred

- Previous experience in the logistic/supply chain industry is an asset

- Proficient in Microsoft office, with aptitude learn new software and systems

- Ability to prioritize, multitask and adapt to changing rules, regulations and procedures

Benefits

- Competitive Salary

- Career Growth

- Permanent Position