French Bilingual – Evergreen Posting
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Posted by The Independent Order of Foresters - Canada on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Contract
- Work permit not stated
- Requires French + English
Evergreen posting for several bilingual (French/English) customer service roles in Toronto, ON (e.g., Member Service Rep, Claims Administrator, Case Manager).
Tagged hybrid (#LI-Hybrid), but days onsite are not stated; one listed role is a 1-year contract, the rest are not specified.
Proficiency in English and French (verbal and written) is required; 3-5 years of experience and a college/university diploma are assets, not requirements.
Work authorization requirements are not stated; confirm eligibility with the employer before applying.
From the posting
- locations
ATS location: Toronto
- employment types
Bilingual Member Service Representative (1-year contract)
- employment types
full_time
- workplace
#LI-Hybrid
- job function
Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial
- skills
Previous inbound contact center experience is an asset.
- languages required
Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
- actionable
Key Qualifications:
- scam risk
Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Job description
Career Opportunity
Role Title
French Bilingual – Evergreen Posting Purpose of role
Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Job Description
Key Responsibilities:
- Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
- Prioritize the customer relationship at all times by listening and responding with empathy
- Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
- Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
Here are a few roles we are hiring for:
• Bilingual Member Service Representative (1-year contract) • Bilingual Claims Administrator • Bilingual New Business Administrator • Bilingual Verification Specialist • Bilingual Case Manager • Bilingual (FR) Customer Service Representative, Administrative Support • Bilingual (FR) Client Support Representative L1
Key Qualifications:
- 3-5 years of customer service experience with a passion for service excellence is an asset.
- Previous inbound contact center experience is an asset.
- Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
- Ability to meet tight timelines under pressure while delivering quality service
- Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
- College Diploma or University Degree an asset
#LI-Hybrid Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
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