Technical Service Representative
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Posted on the company's own website.
Can I apply?
- Full-time
- Remote from Canada
- Work permit not stated
- Requires French + English
Remote technical service representative (listed as Remote - Mississauga, Canada) supporting hot tub and spa dealers and customers by phone and email.
The listing says remote, but the description also includes on-site service calls as required and occasional travel.
Requires full fluency in French and English, 5+ years of customer interaction in a manufacturing or industrial setting, and electrical and mechanical troubleshooting knowledge.
Compensation is stated as $55,000+ (annual period implied). Occasional travel requires a valid passport and driver's license. Work authorization is not stated.
From the posting
- workplace
ATS workplace type: remote
- locations
ATS location: Remote - Mississauga, Canada
- employment types
<ats_employment_type>full_time</ats_employment_type>
- remote eligible countries
Remote - Mississauga, Canada
- salary
Compensation is $55,000+
- seniority
A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- job function
The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base
- role family
provide product technical and process information in response to inquiries
- skills
Working knowledge of mechanic components and electrical troubleshooting
- languages required
Fully fluent in French and English
- actionable
Provide expertise to our dealers and customers to resolve technical, functional, and operational issues
Job description
Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.
The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.
WHAT YOU'LL DO
- Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
- Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
- Provide verbal instruction and French translation as needed for repairing spas and installing accessories
- Perform service calls to the customer site as required
- Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
- various products
- Write technical memos and product bulletins to keep dealers current on product updates
- Work with the QA department on continuous improvement of our products
- Provide the organization with analysis regarding problems reported from the field
Compensation is $55,000+ Requirements
- Fully fluent in French and English
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills.
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
Benefits
- Remote work
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Seen on
- workable — apply.workable.com