Collections Account Manager - Bilingual (French/English)

Job description

- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

- Responsible for the early-stage collections on majority commercial and some consumer accounts.

- Prioritizes collections of accounts within team.

- Identifies process gaps and recommends solutions for improvements.

- Problem solves a solution for early defaults and collapses and presents to management.

- Responsible for reducing the collapse rate.

- Track and report (excel and qualitative feedback) on work queue results.

- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.

- Responsible for operational issues.

- Performs other duties as assigned.

Qualifications

- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.

- Must be able to speak professional level French.

- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.

- Strong communication skills – listening to customers and understanding their situation.

- Excellent phone etiquette.

- Strong written communication through email.

- Excellent questioning and probing skills.

- This is a hybrid role, 3 days a week in-office.