Customer Success Manager

Job description

ABOUT THE ROLE

Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.

WHAT YOU'LL DO

- Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.

- Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.

- Adapt explanations to clients with different levels of technical experience.

- Share structured customer feedback and product improvement ideas with the Product team.

- Support sales colleagues with product capability reviews and scoping potential upsell proposals.

- Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.

WHAT WE'RE LOOKING FOR

- 0 to 2 years of professional experience, including experience in a client-facing support role.

- A degree in business, business information systems, industrial engineering, or a related field.

- Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.

- Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.

- Native-level or C2 German and strong written and spoken English.

- A customer-focused, empathetic communicator who works proactively and in a structured way.

COMPENSATION & BENEFITS

Visa sponsorship is not available.

LOCATION

Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.