Technical Support Engineer- Canada
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Posted on the company's own website.
Can I apply?
- Full-time
- Any valid work permit
Technical support engineer based in Toronto, Ontario, supporting high-value enterprise customers of a fleet mobility product.
Requires at least 3 years in technical support or a similar technical role, hands-on work with JSON, SQL, APIs and webhooks, and fantastic spoken and written English.
The position is shift-based and includes weekend work; workplace setup and salary are not stated. Candidates must be legally eligible to work in Canada.
From the posting
- locations
ATS location: Toronto, Ontario, Canada
- employment types
full_time
- work auth required
Must be legally eligible to work in Canada
- job function
Serve as the frontline technical problem-solver for high-value enterprise customers
- role family
hard-working, tech-savvy support agents
- skills
Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- languages required
Fantastic spoken and written English
- actionable
This is a fast-paced role where providing top-tier technical support is essential.
Job description
Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey. As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies. This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Requirements
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Experience with log analysis and error debugging.
- Ability to multi-task and prioritize effectively while handling urgent issues.
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
- Must be legally eligible to work in Canada
Seen on
- workable — apply.workable.com