Hell's Kitchen Assistant General Manager

Job description

Overview

Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. Reporting to the General Manager and Director of F& B, as an Assistant General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment.

Responsibilities

KEY RESPONSIBILITIES

- Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.

- Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff.

- Complete opening day and closing night procedures.

- Ensure associates are prepared for their shifts and comply with policies on attendance and uniform.

- Perform daily shift meetings and communicate the next day events to the following Shift Supervisor.

- Creating, managing and implement F&B/HK departmental policies & procedure.

- Ensure maintenance of safety and sanitation standards and policies.

- Provide overall direction, coordination, and ongoing evaluation of operations.

- Use a "hands-on" approach to management.

- Maintain immaculate dining and kitchen environments that exceed health code and brand standards.

- Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff of Hell’s Kitchen Restaurant.

- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.

- All other duties as assigned

GUEST EXPERIENCE

- Deliver a bold, engaging guest experience that reflects the high standards of the Hell’s Kitchen brand.

- Resolve guest concerns with poise and urgency; ensure VIP and high-profile guests receive personalized service.

- Drive service innovation while protecting the integrity of the brand.

- Always look for the latest trends in the market to enhance the guest experience.

FINANCIAL MANAGEMENT

- Manage budgets, forecasts, and P&L statements outlined by Director of F&B.

- Implement strategic plans to increase sales, manage margins, and optimize labor.

- Drive performance through smart purchasing, inventory control, and vendor management.

Qualifications

- 5+ years of Manager experience in a high-volume, upscale or fine dining restaurant.

- AGLC – Proserve/ProTect preferred

- Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls.

- Proven success leading and motivating large teams in a fast-paced, demanding environment.

- Polished communication skills and presence; able to lead with authority, charisma, and confidence.

- Extensive knowledge of wines & cocktails.

- Experience working in branded concepts is a strong plus.

- Passion for culinary excellence and theatrical guest experiences.

- Excellent written and oral communication skills.

- Ability to meet deadlines in a rapidly changing business environment.

- Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.

- Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.

- Self-planning skills are sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities and business demands.

- Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.

- Manages workload independently and works well in teams.

- Experience and proven success working with senior management and in a corporate environment.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

- A competitive wage and excellent benefits.

- Shuttle service from West Edmonton location.

- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.

- An opportunity to work within a progressive, exciting team environment.

- An opportunity to work with a skilled Management team.