Technical Account Manager

Job description

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!

Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.

This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

WHAT YOU’LL DO

Account Management

- Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement

- Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones

- Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team

Onboarding & Technical Success

- Own the handoff from GTM and guide partners through onboarding, integration, and production launch

- Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness

- Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution

- Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities

Ecosystem & Scale

- Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments

- Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks

- Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

ABOUT YOU

- Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company

- Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment

- Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams

- Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes

- High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments

- Experience with payments, blockchain infrastructure, or validator operations is a strong plus

ATTRIBUTES

- Scrappy and hands-on—you’ll dig into a complex integration without being asked

- Proactive and anticipatory; you identify risks before they become partner problems

- Organized and dependable, balancing priorities across a growing portfolio

- Clear communicator who translates technical complexity into business value

- Energized by ambiguity and the pace of an early-stage company

- Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins