Assessment Support Specialist

Job description

Are you detail-oriented, highly organized, and passionate about supporting public service operations? The City of Edmonton is seeking an Assessment Support Specialist to join our Assessment and Taxation team. In this dynamic role, you will ensure high accuracy in processing inquiries, coordinate administrative workflows, and serve as a knowledgeable resource for team members and the public alike. If you thrive in a collaborative, fast-paced environment and are committed to excellence, we encourage you to apply. What will you do?

- Update forms, letters, and instruction guides needed to gather market data for the preparation of annual property assessment values, including Request for Information (RFI) letters, Pre-Roll Consultation letters, and Agent Representative Authorization forms

- Ensure the preparation and update of forms meets Assessment Operations requirements, operational deadlines, and established mail-out dates

- Coordinate tasks and train Assessment Support Technicians on packaging and preparing mailing labels for bulk and multiple notices for annual assessment and tax notice mailouts

- Review documents prepared by the team in response to information requests under the Municipal Government Act, ensuring information meets legal requirements and is invoiced in a timely manner

- Act as a subject matter expert when Assessment Support Technicians require assistance with responses to inquiries from internal and external customers to share assessment information and ensure compliance with FOIP

- Download or upload reports and Assessment Review Board (ARB) information from or into POSSE and TACS within required timelines

- Coordinate the completion of Sales Information Packages required by assessment teams, which entails distributing the workload among technicians, reviewing prepared information, and uploading it into TACS

Qualifications

- Completion of a high school diploma or GED, including business subjects with an emphasis on general office practices, or the completion of an appropriate certificate program from an approved business school or college

- Three (3) years of office experience in an administrative role with demonstrated experience inputting large volumes of information

Assets:

- Experience working in a municipal assessment office is highly preferred

- Working knowledge of TACS and POSSE

Skills required for success:

- Advanced desktop skills using Google Applications, with the ability to learn new programs and applications quickly

- Ability to constantly reprioritize work while under pressure in a fast-paced, high-volume work environment

- Strong multi-tasking skills and the ability to balance large volumes of work under tight timelines

- Strong interpersonal skills and the ability to work effectively within a team and with diverse groups

- Customer service experience and the ability to respond to inquiries verbally and in writing in a professional and respectful manner

- Adaptable, flexible, and well-organized approach to daily tasks

- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)

- Embracing a culture of equity, diversity, reconciliation and inclusion

Work Environment:

- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits Up to one (1) temporary full time positions up to 18 months in accordance to the article 18.02 of the collective agreement This requisition is open to internal candidates only. Hours of Work: 33.75 hours per week, Monday - Friday Salary: $30.315 - $38.012 (Hourly); $53,407.450 - $66,967.640 (Annually) Recruitment Consultant: KE/SB