Regional Operations & Business Support Manager

Job description

Regional Operations & Business Support Manager Status: Regular, Full time Location: Burnaby, British Columbia

Job Description

We are looking for an experienced and highly organized Regional Operations & Business Support Manager to join our team. This is a key role supporting regional leadership and branch operations, with responsibility for pricing, inventory, systems, reporting, operations, and continuous improvement.

MAIN RESPONSIBILITIES:

- Implement and oversee the region's pricing strategy, including customer price matrices, supplier pricing, rebates, and margin opportunities.

- Provide operational and financial support to the VP and regional management team.

- Serve as a subject matter expert in P21, supporting teams with system functionality, reporting, and operational processes.

- Lead and support the regional operations team and oversee the operations of the regional Small Distribution Centre.

- Manage and analyze inventory, including discrepancies, write-downs, physical inventories, SKU creation, costs, supplier returns, and reconciliations.

- Prepare and analyze key business reports, including monthly commission reports, inventory analytics, operational reporting, and business performance reporting.

- Use Power BI and advanced Excel to provide meaningful business insights and support decision-making.

- Support regional and branch planning, freight negotiations, vendor relationships, and cost-management initiatives.

- Review operational expenses, supplier invoices, pricing, and inventory activity for accuracy and identify opportunities to reduce costs.

- Support the eCommerce business, including increasing customer engagement and helping customers navigate the platform.

- Coordinate regional marketing initiatives and support branch merchandising.

- Provide training and support to employees on systems, operational processes, and best practices.

- Support administrative and inside sales teams with procedures, back orders, key accounts, and system-related needs.

- Oversee Health & Safety policies, procedures, and training within the region.

- Coordinate and track employee vacation and time-off requests.

- Promote continuous improvement, professional development, teamwork, and operational excellence.

- Maintain current knowledge through vendor training, educational opportunities, and industry development.

- Conduct all activities in accordance with Company policies, procedures, and core values.

REQUIREMENTS:

- Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education

- Experience in operations, distribution, supply chain, business administration, or a related field.

- Strong analytical, organizational, and problem-solving skills.

- Advanced Microsoft Excel skills and proficiency with Microsoft Office.

- Experience with Power BI and ERP/CRM systems; P21 experience is an asset.

- Strong understanding of pricing, inventory, purchasing, and financial processes.

- Excellent communication and interpersonal skills.

- Ability to manage multiple priorities and work effectively with leadership and cross-functional teams.

- A proactive, solutions-oriented approach with a strong focus on accuracy, efficiency, and continuous improvement.

- A professional, ethical, and collaborative approach to leadership and business.

- Ability to address problems and opportunities for the company.

What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What sets us apart is our:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contribution and TFSA.

- Postsecondary Scholarship Program for our employee’s children.

- Charging terminals available at our facilities.

- Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.