Resident Engineer (Sydney based)

Job description

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities: · Owning Customers Post Sales relationship · Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively · Become a valued member of the customer’s engineering team · Participating in Customers onboarding to Radware services · Analyzing and deeply understanding Customer technical needs and customizations. · Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service · Advocating Customer needs inside the company · Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP · Solution implementation according to agreed schedule and timelines · Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed) · Performing periodic Radware solutions tuning and maintaining configuration and software best practices · Troubleshooting and resolving complex technical issues associated with Redware’s equipment. · Developing standardized operational procedures for Radware equipment in Customer's environment · Generating weekly reports on work in progress and status · Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution. · Coordinating new business opportunities and technical solutions with Pre-Sale Engineering

· At least 5 years industry relevant, Networking and Security integration work experience · Customer orientation and onsite support experience · Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment) · Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies. · Hands-on experience with virtualization platforms (VMware, KVM) · Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python. · Industry standard networking and/or networking security certifications. · Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution · Solid communication and interpersonal skills – written and verbal. · Fluent English communication – written and verbal. · The daily work is at Customer's premises.

Advantages · Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.