Retail Team Lead, FT

New Balance Canada, Inc. · London, Canada Retail · First seen 2026-11-04

Apply on company site View on the company's hiring page (newbalance.wd1.myworkdayjobs.com)

Posted by New Balance Canada, Inc. on the hiring system it uses for its careers page; applications go straight to the company.

Can I apply?

  • Part-time
  • On-site
  • Work permit not stated
  • $17.95–$25.87 CAD/hr

Part-time Retail Team Lead on New Balance's London, Canada store leadership team (the title says "FT" but the description says part-time).

In-store role covering opening/closing, coaching associates, KPIs and guest experience; requires a flexible schedule including weekends and holidays.

Requires a high school diploma or equivalent; 2 years of retail supervisory experience is preferred, not required.

Pay listed as $17.95–$25.87 per hour; physical requirements include lifting up to 50 lbs with assistance and extended standing.

From the posting
locations
ATS location: London, Canada Retail
employment types
the part-time Retail Team Lead assists with duties
workplace
Opening/closing the store
salary
London, Canada Retail Only Pay Range: $17.95 - $21.56 - $25.87 Hourly
education required
High school diploma or equivalent educational experience
skills
Strong customer service and verbal communication skills
job function
Retail Team Lead, FT
actionable
Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
scam risk
Equal Opportunity Employer:

Job description

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

MAJOR ACCOUNTABILITIES

- Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates

- Be results-driven in achieving our store key performance indicators through training and development of our associates

- Deliver a great guest experience utilizing our GUEST service model

- Opening/closing the store

- Follow safety and reporting regulations, including proper lifting procedures

REQUIREMENTS FOR SUCCESS

- 2 years’ retail supervisory experience preferred

- High school diploma or equivalent educational experience

- Demonstrated leadership ability

- Strong customer service and verbal communication skills

- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays

- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

London, Canada Retail Only Pay Range: $17.95 - $21.56 - $25.87 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)-

Equal Opportunity Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

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