Merchant Experience Product Intern

Job description

About Bask Health Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses. We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products. About the Role We're looking for a Merchant Experience Product Intern to help improve the tools and experiences that merchants use to build, launch, and manage their telehealth businesses through Bask Health. You'll work alongside product managers, engineers, designers, and customer-facing teams to understand merchant needs, identify friction, and contribute to improvements across Bask's merchant-facing applications. This is a hands-on internship focused on merchant onboarding, storefront setup, product configuration, and everyday platform usability. You'll help investigate problems, document requirements, test improvements, and support product initiatives that make it easier for businesses to use Bask. We're looking for someone who is technically curious, enjoys solving real user problems, and wants to learn how merchant-facing SaaS products are built and improved. What You'll Do

- Support product initiatives that improve the merchant experience across Bask's platform.

- Work with product managers and customer-facing teams to understand how merchants configure, launch, and manage their businesses.

- Gather and organize merchant feedback to identify recurring problems and opportunities for improvement.

- Help improve merchant onboarding, account setup, and storefront configuration workflows.

- Assist with product initiatives involving catalogs, pricing, subscriptions, and business settings.

- Identify confusing steps, usability issues, and repetitive tasks across merchant-facing applications.

- Help translate merchant needs into product requirements, user stories, and acceptance criteria.

- Work with engineers and designers to understand technical requirements and evaluate potential solutions.

- Investigate merchant-reported issues, reproduce bugs, and document findings.

- Support usability testing and quality assurance for merchant-facing features.

- Help evaluate how changes to merchant settings affect storefront and checkout experiences.

- Research e-commerce platforms, merchant tools, and competing SaaS products to identify useful ideas.

- Review product usage, merchant feedback, and basic analytics to understand feature performance.

- Assist with product documentation, project tracking, and feature launch preparation.

- Participate in product discovery, planning meetings, technical discussions, and feature reviews.

- Take ownership of smaller merchant experience projects from research and documentation through testing and follow-up.

Requirements Requirements

- Strong interest in product management, SaaS platforms, and building software for businesses.

- Foundational understanding of websites, web applications, and how software products are built.

- Hands-on technical experience through coursework, personal projects, internships, or independent learning.

- Familiarity with JavaScript, TypeScript, Python, or another programming language.

- Strong analytical thinking and problem-solving skills.

- Ability to understand user problems and communicate clear, practical recommendations.

- Strong attention to detail and willingness to investigate software issues independently.

- Ability to organize feedback, document requirements, and communicate findings clearly.

- Interest in understanding how merchants set up, operate, and grow online businesses.

- Ability to learn new software tools, technical concepts, and business workflows quickly.

- Strong written and verbal communication skills.

- Ability to collaborate with product managers, engineers, designers, and customer-facing teams.

- Initiative, curiosity, and willingness to take ownership of assigned projects.

Nice to Have

- Previous coursework, internship, or project experience in product management, software engineering, or a related field.

- Experience using Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.

- Experience operating an online store, selling products online, or helping manage an e-commerce business.

- Familiarity with product catalogs, pricing, subscriptions, checkout, or storefront configuration.

- Experience building websites, applications, prototypes, or other technical projects.

- Familiarity with JavaScript/TypeScript frameworks such as React or Next.js.

- Experience with user research, usability testing, or product analytics.

- Familiarity with product management tools such as ClickUp, Jira, Linear, or Notion.

- Experience working with customer feedback, support tickets, or merchant-facing teams.

- Familiarity with SaaS onboarding, activation, or self-service configuration.

- Experience using AI tools for research, prototyping, or software development.

- Interest in telehealth, digital health, or healthcare technology.

- A portfolio, GitHub profile, or examples of projects demonstrating technical ability and initiative.