ServiceNow

Job description

About the Team & Impact Join our clients Managed Services Transformation project. You’ll design and implement ServiceNow architecture that drives operational efficiency and scalability for enterprise clients.

Responsibilities

- Design and document ServiceNow architecture aligned with business requirements.

- Lead technical solutioning for ServiceNow modules and integrations.

- Collaborate with developers and stakeholders to ensure platform scalability.

- Define best practices for configuration, customization, and security.

- Conduct architecture reviews and performance optimization.

- Support migration and upgrade strategies for ServiceNow environments.

- Ensure compliance with IBM and client standards.

- Provide technical leadership and mentorship to delivery teams.

Must-Have Qualifications

- Proven experience as Application Architect with ServiceNow.

- Strong knowledge of ServiceNow platform architecture and modules.

- Ability to design complex integrations and workflows.

- Experience in enterprise-scale ServiceNow implementations.

- Excellent communication and stakeholder management skills.

Nice-to-Have

- ServiceNow Certified Application Architect or similar certification.

- Experience with ITSM, ITOM, and CMDB modules.

- Familiarity with Agile delivery frameworks.

- Knowledge of cloud platforms (AWS, Azure) for integrations.