Operations Coordinator
Apply on company site View on the company's hiring page (intelcomgroup.wd3.myworkdayjobs.com)
Posted by Intelcom Courrier Canada INC on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Work permit not stated
Full-time Operations Coordinator at Intelcom | Dragonfly in Edmonton, Alberta, covering last-mile logistics tasks: trailer unloading, package sorting, returns, shipping/receiving and daily reporting.
Includes customer-facing duties (phone/email inquiries, front-desk pickups) plus data entry and training new staff.
The posting does not state workplace type, salary, language, education or work-authorization requirements; the recruitment process starts with a call from the recruitment team, then a meeting with the site manager.
Accommodation measures for disabilities are offered during recruitment.
From the posting
- locations
ATS location: Canada, Alberta, Edmonton; Edmonton
- employment types
full_time
- job function
Operations Coordinator
- role family
Collaborate with Operations teams to uphold quality standards
- skills
Perform data entry tasks as needed.
- skills
Respond to customer inquiries via phone and email
- skills
Support and assist shipping, receiving, dispatching, and inventory management
- actionable
Assist in unloading trailers and verify freight against manifests
Job description
Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
- Assist in unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support and assist shipping, receiving, dispatching, and inventory management
- Support and maintenance warehouse systems and ensure operational efficiency.
- Process returns and complete required documentation in accordance with SOPs
- Handle customer pickups and (front desk assistance to customer)
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalate special cases to management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-clients shipments
- Prepare daily reports and maintain accurate records
- Perform data entry tasks as needed.
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks as required
- Maintain a clean, organized and hazard-free work environment
- Comply with all Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned
Why Join Intelcom | Dragonfly?
- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon!
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Seen on
- workday — intelcomgroup.wd3.myworkdayjobs.com