Software Support Internship, Summer 2027

Job description

Description

Tyler Technologies is looking for Software Support Interns to join our team next summer in our Yarmouth and Falmouth, ME offices! The Software Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with answering incoming support callas, closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings. Responsibilities

- Assist staff with closing customer IT support tickets for our clients

- Assist in developing time efficiency processes and tools

- Assist with installing software

- Prepare and/or modify system and process documentation

- Research and implement various sand-box environments for testing, training, and troubleshooting

- Resolve server and software configuration issues in a team environment

- Take inbound support requests from internal and external clients

Qualifications

- Excellent problem solving and analytical skills

- Excellent oral and written communication skills

- Ability to work effectively with a team of professionals on technical and business issues

- Business, Accounting or Economics majors preferred

- Preference given to juniors