Director, Account Management

Job description

Exceptional Hospitality Starts with You The location for this position is virtual/remote (within Canada) This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will support HSM's customers in the Canadian market, partnering with HSM's internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth. What you'll do during a typical day:

- Serve as the primary contact for customer's leadership team, ensuring the client's day-to-day needs are met while identifying and executing on key growth opportunities.

- Coordinate with the customer's procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM's internal teams.

- Be the first point of escalation within HSM for supplier related issues in your market.

How you'll collaborate with others:

- You will partner with the customer's leadership team to set long term strategic objectives and drive critical initiatives.

- You will work with HSM Category Management to identify white space and expand programs and services in your market.

- You will work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.

Deliverables you'll take ownership of:

- Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.

- Be HSM's lead contributor to strategic business reviews with the customer and suppliers.

- Increase program growth and adoption in your market by expanding HSM's programs in services in your market.

What It Takes to Make the Stay You have these minimum qualifications:

- Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles

- Experience analyzing information to make data-based business decisions

- Experience delivering presentations to executive level stakeholders

- Travel approximately 25%-50%

It would be useful if you have:

- Experience in Account Management/Customer Success roles

- Experience leading teams/direct reports

#LI-REMOTE

How We’ll Help You Thrive

At Hilton, we don’t just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We’re proud to invest in our Team Members’ mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment.

When you join Hilton, you gain access to unmatched perks and benefits, including*:

- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

- Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

- Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage

- Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings

- Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more!

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.