Customer Experience Representative
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Posted by Enterprise Mobility on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- On-site
- Any valid work permit
- 40 h/week
- $19.2 CAD/hr
Full-time (40 hours/week) Customer Experience Representative at the Enterprise branch at 1003 Airport Parkway, Ottawa, ON, paying $19.20/hour.
Mostly face-to-face customer service plus phone, reservations and admin/billing duties; requires at least 1 year of customer service or sales experience and a high school diploma.
Must be able to work one of three evening/weekend schedules and hold a valid Ontario G or G2 licence with limited violations.
Must already be authorized to work in Canada; the employer will not sponsor work authorization now or in the future.
From the posting
- locations
ATS location: Ottawa, ON, Canada
- salary
ATS pay range: 19.2–19.2 CAD per hour
- employment types
This is a Full-Time position that pays $19.20 / hour
- hours per week
Consistent full time 40 hour per week schedule
- workplace
primarily face-to-face, supporting their branch and rental needs
- work auth required
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- job function
provide a high level of customer service by assisting both internal and external customers
- role family
Customer Experience Representative
- skills
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- years experience min
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- education required
High school diploma or above required; some college preferred
- actionable
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers
Job description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location: 1003 AIRPORT PARKWAY PRIVATE, OTTAWA, ON K1V 2C1
This is a Full-Time position that pays $19.20 / hour
We offer:
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retirement Savings Plan with company match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Candidate must be able to work one of the following schedule:
Schedule A:
- Monday: 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
Schedule B:
- Monday: 3:00pm - 12:00am
- Tuesday: 3:00pm - 12:00am
- Friday: 3:00pm - 12:00am
- Saturday: 3:00pm - 12:00am
- Sunday: 3:00pm - 12:00am
Schedule C:
- Wednesday 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work one of the following schedule: Schedule A:
- Monday: 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
Schedule B:
- Monday: 3:00pm - 12:00am
- Tuesday: 3:00pm - 12:00am
- Friday: 3:00pm - 12:00am
- Saturday: 3:00pm - 12:00am
- Sunday: 3:00pm - 12:00am
Schedule C:
- Wednesday 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
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