Group Director, Client Media Solutions

Job description

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry Media is a fully integrated media, analytics, technology, and customer engagement organization that helps healthcare brands create meaningful, measurable connections with healthcare professionals, patients, caregivers, and consumers. Our teams bring together media, omnichannel strategy, analytics, CRM, creative, influencer, technology, and engagement expertise to design connected customer experiences that drive business outcomes across the healthcare ecosystem.

The Senior Group Director, Client Media Solutions is an executive portfolio leader responsible for advancing strategic innovation, client growth, and operational excellence across high-value pharmaceutical, biotechnology, and life sciences relationships. This role shapes the direction of the Client Experience function, leads enterprise-level solutions, and brings together teams and capabilities to deliver connected HCP and DTC customer experiences.

This is a hybrid role based in any of our U.S. offices, including New York, Boston, Chicago, Carmel, or Lambertville, or working remotely within the U.S., depending on team and business needs.

What You’ll Do

- Set benchmarks for Client Experience Media and lead enterprise-level strategies and capabilities that advance HCP, patient, caregiver, and DTC engagement.

- Serve as executive sponsor across high-value client portfolios, anticipating risk, resolving complex challenges, and leading client discussions across strategy, delivery, innovation, and growth.

- Lead upsell, cross-sell, organic growth, and new business efforts by combining Real Chemistry’s media, analytics, CRM, technology, creative, and omnichannel capabilities into differentiated solutions.

- Shape the strategic direction of the function and lead cross-functional initiatives that improve delivery, operational efficiency, client satisfaction, and market visibility.

- Stay ahead of the competitive landscape, emerging platforms, healthcare media trends, and customer engagement innovation to bring new ideas and capabilities to clients.

- Oversee the financial health of a large client portfolio, including scopes of work, budgets, MSAs, revenue, margin, utilization, staffing, and commercial performance.

- Lead and develop a multi-matrixed organization, strengthening the leadership bench and influencing performance, engagement, and development well beyond direct reports.

- Partner with senior leadership, Business Operations, Finance, and people teams to align portfolio priorities, talent, investment, and resources to growth objectives.

This Position Is a Perfect Fit for You If

- You enjoy shaping the future of healthcare media and customer engagement across complex client portfolios.

- You are comfortable serving as an executive advisor to senior pharmaceutical, biotechnology, and life sciences stakeholders.

- You balance strategic innovation, commercial performance, operational excellence, and people leadership.

- You are energized by creating new capabilities, expanding client relationships, and influencing organizational direction.

- You communicate a clear vision, secure alignment across diverse stakeholders, and build both immediate solutions and long-term resilience.

What You Should Have

- Extensive leadership experience across media strategy, client experience, integrated marketing, or omnichannel customer engagement, including significant work with pharmaceutical, biotechnology, or life sciences clients.

- Deep expertise across HCP, patient, caregiver, and DTC engagement, including integrated media, audience strategy, measurement, personalization, and performance optimization.

- Demonstrated success serving as an executive sponsor and growing high-value client portfolios through retention, organic expansion, cross-selling, and new business.

- Strong commercial and financial leadership experience spanning scopes of work, MSAs, budgets, revenue forecasting, margins, staffing, and portfolio economics.

- Proven ability to lead large, multi-matrixed teams and develop Directors, Group Directors, and other senior leaders.

- Executive-level presentation, negotiation, crisis management, and relationship-building skills.

- Experience shaping new capabilities, strategic partnerships, vendor relationships, and enterprise-level client solutions.

- Ability to influence organizational direction and lead effectively across Strategy, Analytics, CRM, Activation, Creative, Technology, Business Operations, and Client Experience teams.

Pay Range: $130,000- $200,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.