Clerk II

Job description

Are you an organized, detail-oriented administrative professional looking to make a direct impact on our community? The Complaints & Investigations section is seeking a dependable Clerk II to deliver comprehensive operational, administrative, and financial support across dynamic municipal programs. In this central role, you will act as a key liaison connecting internal teams, community partners, and members of the public. Your day-to-day work will keep operations running smoothly, from managing procurement reconciliations and legal enforcement documentation to coordinating essential facility and IT assets. Operating in a collaborative and fast-paced environment, you will play an integral role in supporting municipal compliance and public service delivery. If you thrive on variety, problem-solving, and providing excellent customer service, we invite you to bring your expertise to the City of Edmonton! What will you do?

- Process financial transactions using SAP ECC and Ariba, including purchase requisitions, service entry sheets, contractor invoices, corporate credit card reconciliations, and travel expense claims

- Administer enforcement and legal documentation, such as logging, issuing, and voiding Municipal and Violation tickets, preparing MGA Orders, and tracking CSLAC appeals within established timelines

- Maintain data integrity and schedule workflows across core enterprise databases, including POSSE, CRM, and SDMS

- Serve as a first point of contact for members of the public and community partners by triaging inquiries, resolving concerns, and de-escalating challenging interactions via phone and shared inboxes

- Manage office logistics and assets, including coordinating IT equipment assignments, tracking facility keys, updating seating plans, and maintaining vehicle parking systems

- Coordinate internal communications, meeting logistics, and records management by preparing agendas, drafting minutes, and organizing shared team drives

- Perform other duties as assigned

Qualifications

- Completion of Grade 12 or an equivalent high school diploma

- A minimum of two (2) years of progressively responsible administrative and office experience

- Demonstrated experience navigating difficult, sensitive, or confrontational conversations with confidence, empathy, and professionalism

- Working knowledge of and proficiency using Google Workspace tools (Gmail, Docs, Sheets, Drive)

Assets:

- Post-secondary education (certificate, diploma, or degree) in Office Administration, Business Administration, Administrative Professional, Human Resources, or a related field

- Experience using enterprise software platforms such as SAP ECC, SAP Ariba, POSSE, CRM, or SDMS

- Previous administrative experience handling municipal bylaws, legal appeal documents, or court scheduling

- Ability to work in a group setting with shared tasks

Skills required for success:

- Proven ability to work collaboratively, proactively taking initiative on tasks and communicating effectively with team members to support shared workload demands

- Exceptional verbal and written communication skills with the ability to draft clear, professional correspondence, reports, and meeting records

- Strong organization, prioritization, and time management abilities to balance seasonal deadlines, legal timelines, and shifting priorities

- Meticulous attention to detail and accuracy when managing financial records, invoices, and legal filings

- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)

- Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

- Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

- Applicants may be tested

Work Environment:

- This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52. ​

- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits Up to 1 permanent full-time position This requisition is open to internal candidates only. Hours of Work: 33.75 Salary Range: $26.640 - $33.081 (Hourly); $46,933.020 - $58,280.450 (Annually) Recruitment Consultant: PC/RF Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.