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SAP Basis Run Team

Syntax (syntax.com) · San Andres Cholula, Puebla, MX · First seen 2026-11-06

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Can I apply?

  • Full-time
  • Work permit not stated
From the posting
employment types
ATS employment type: full_time
locations
ATS location: San Andres Cholula, Puebla, MX; Durham, NC, US

Job description

RESPONSIBILITIES: · Handling of tickets. · Provide 2nd level of support to SAP Basis issues reported by the monitoring tools. · Escalate alerts that require further support. o Create a P2 ticket for any production system having performance issues. o Create a P1 ticket for any production system having availability issues. · Document tickets with the troubleshooting performed for the upcoming issues.

· Perform Health Checks. · Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system. · Log into the systems at OS level and validate the integrity of the system using the given commands.

· Generate reports. · Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document. · Log into the systems at OS level and by using the given commands, provide the required information on a document.

· Create and/or update documentation. · For any new procedure, create a Work Instruction on how to perform it. · Update any obsolete process of a given document.

· Drive communication. · Follow up on emails sent by customer and the requirements stated on them. · Inform next level of support of what we have perform on a system. · Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS: · IT bachelor’s degree. • Tier 2 SAP Basis knowledge. • Tier 1 Data Base knowledge. • Proficient English level of communication.

Knowledge • Solid experience with SAP Transaction codes. • OS experience on Windows and Linux. • Experience with Oracle and SQL DB.

Technical / Professional Skills • Multitasking. • Follow processes. • Self-taught person. WORKING CONDITIONS: · Must have an excellent internet connection at home or being able to move to office at any hour of the day. · Availability to rotate shifts on a weekly basis. · Focus on results. · Work under medium level of stress.

CONDITIONS OF EMPLOYMENT: · Permanent · Full-time

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