Représentant Service à la Clientele
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Posted by LKQ Canada Auto Parts, Inc on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- On-site
- Work permit not stated
Customer service representative at LKQ Canada Auto Parts in St-Bruno-de-Montarville, QC, handling customer calls and emails about quotes, inventory, invoicing and cancellations.
Minimum requirement is a High School Diploma/GED; sales or call-center experience, an Associate's Degree and English/French or English/Spanish bilingualism are preferred, not required.
Listed as full-time and onsite; work is primarily sedentary with computer use, and lifting up to 50 pounds and occasional travel may be required.
Routine, guided work with no supervisory responsibilities.
From the posting
- workplace
ATS workplace type: onsite
- locations
ATS location: 3567 St-Bruno-de-Montarville, QC
- employment types
full_time
- seniority
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
- job function
Provide quality customer service.
- role family
Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries
- skills
Frequent use of Outlook, Word, Excel, graphics, etc.
- skills
May require an understanding of eBay and eCommerce sites.
- education required
High School Diploma/GED
- actionable
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.
- languages required
Bi-Lingual, English & Spanish or English & French.
Job description
Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante !
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.Essential Job Duties
- Provide quality customer service.
- Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
- Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
- Ensure the company establishes and maintain constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
- May require an understanding of eBay and eCommerce sites.
- May generate sales/buys from online leads.
- Provide customers with a better solution when available, and assist our customers in finding the products they need.
- Perform all tasks to specified standards and metrics on a consistent basis.
- Assume other duties as assigned.
Supervisory Responsibilities
- Not responsible for supervising employees.
Minimum Requirements
Education & Experience
- High School Diploma/GED
Preferred Requirements
- Associate's Degree
- Sales or customer service experience, especially in a call center environment.
- Bi-Lingual, English & Spanish or English & French.
Knowledge/Skills/Abilities
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Frequent use of Outlook, Word, Excel, graphics, etc.
- Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
- Decisions generally affect own job or assigned functional area.
- Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
- Prioritize assigned and routine tasks. Handle appropriately.
- No additional competencies required.
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 50 pounds.
Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées.
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- workday — lkqcorp.wd5.myworkdayjobs.com