Senior Project Manager

Job description

Senior Project Manager, Delivery Operations

Role summary

The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.

Mission

Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.

Core responsibilities

End-to-end delivery leadership (primary)

- Own full lifecycle delivery of initiatives

- Define delivery strategy, phasing, and sequencing across teams

- Ensure alignment between business goals, process design, and technical delivery

- Drive accountability across all workstreams

Program structuring and governance

- Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths

- Enforce ways of working across teams

- Manage interdependencies across multiple workstreams

Stakeholder and executive management

- Partner with senior stakeholders (Directors, VPs, Execs)

- Drive alignment on scope, priorities, and trade-offs

- Facilitate decision-making and resolve conflicts

Risk, issue, and dependency management

- Proactively identify and manage enterprise-level risks

- Anticipate cross-functional impacts and downstream dependencies

- Drive mitigation strategies and contingency planning

Business readiness and delivery alignment

- Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)

- Track readiness across people, process, and technology

Scope and boundaries

Owns

- End-to-end delivery of process engineering initiatives

- Program structure, governance, and execution model

- Cross-functional alignment and accountability

- Enterprise-level risk and dependency management

Does not own

- Process design authority (owned by Process Engineering)

- Requirements ownership (owned by Business Analysts)

- Technical architecture decisions (owned by Technology teams)

- Final operational sign-off (owned by business and process owners)

Success metrics

- Delivery of initiatives on time and within scope

- Achievement of defined business outcomes and readiness milestones

- Effective management of enterprise risks and dependencies

- Stakeholder and executive confidence in delivery

- Smooth coordination across Ops, Tech, and business teams

Experience and skills

- 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.

- Program and project leadership

- Strategic planning and sequencing

- Advanced stakeholder and executive management

- Risk, dependency, and governance management

- Cross-functional operating model understanding; ability to align business, process, and technology workstreams

- Strong decision facilitation and conflict resolution

Tools

Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).