Assistant Hospital Manager, Vancouver Animal Wellness Hospital

Job description

Assistant Hospital Manager

Location: Mount Pleasant, Vancouver, BC Compensation: $55,000–$60,000 annually Reports to: Area Manager

Vancouver Animal Wellness Hospital is welcoming a people-focused Assistant Hospital Manager to support our team, hospital operations, and client experience. This is a hands-on leadership opportunity for someone who enjoys developing people, improving processes, and helping a busy veterinary team succeed.

Team Leadership & Development

- Support recruitment, onboarding, training, and development of hospital associates.

- Foster a positive, inclusive, and collaborative workplace.

- Provide coaching, feedback, and performance support to team members.

- Encourage strong communication and teamwork across veterinary, technical, and client care teams.

Client Experience

- Promote compassionate, personalized client service.

- Build strong client relationships and support the resolution of client concerns.

- Help promote hospital services, wellness programs, and community initiatives.

Hospital Operations

- Support daily hospital operations, workflows, scheduling, and administrative priorities.

- Assist with inventory management, reporting, and operational planning.

- Review financial and performance reports and identify opportunities for improvement.

- Support hospital programs, initiatives, and best practices.

- Identify ways to improve efficiency, teamwork, and the associate and client experience.

Hospital Growth

- Partner with hospital leadership to strengthen team culture and support continued growth.

- Bring forward new ideas and solutions to improve hospital operations.

- Represent Vancouver Animal Wellness and VCA Canada professionally within the community.

Qualifications Our ideal candidate has:

- 3+ years of experience in veterinary client service, as a lead RVT, in supervision or management, or in a related customer-facing leadership role.

- Veterinary industry experience is an asset, but not required.

- Strong leadership and people-development skills.

- Excellent communication skills and the ability to navigate challenging conversations professionally and empathetically.

- Strong organizational skills with the ability to manage multiple priorities.

- A proactive approach to problem-solving and sound decision-making.

- An interest in business operations, financial performance, and continuous improvement.

- A strong commitment to exceptional customer service and client relationships.

- An open-minded and collaborative approach to veterinary care.

- Ability to safely lift up to 40 lbs when required.

What We Can Offer You

- Competitive compensation that reflects your skills, experience, and the role.

- RRSP Employer Group Match Program (5%) to help you save for the future.

- Paid time off for continuing education, vacation, sick days, and personal wellness days.

- Annual CE Allowance.

- Benefits: Minimum 24 hours per week for eligibility, with flexible options.

- Paid annual certification memberships and uniform allowance.

- Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.

- Various career development pathways.

- Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

Click "Apply Now" to join our team!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.