Emergency Communications Specialist Training Captain (Limited to EFFU Members Only)

Job description

Join Edmonton Fire Rescue Services (EFRS) and play a vital role in ensuring our front-line emergency communicators are ready for any call. We are looking for a dedicated and experienced professional to step into the temporary, full-time role of Emergency Communications Specialist Training Captain (ECS Training Captain). As the ECS Training Captain, your primary responsibility is to ensure that all training and certification requirements for our Emergency Communication Specialists (ECS) are current and effective. You will be the key person for training new ECS recruits and managing the ongoing education for all members of the Emergency Response Communication Centre. This role works in close collaboration with the Chief of Emergency Communications and also cross-trains with the ECS Technical Support Captain to ensure comprehensive support for the centre. What will you do?

- Deliver engaging one-on-one course delivery and group training/facilitation sessions

- Design, develop, and deliver the complete training program for new ECS recruits, including onboarding, Computer Aided Dispatch (CAD), radio, and phone systems

- Create, administer, and mark 6 and 12-month exams for recruits

- Maintain all training manuals and work to ensure all Standard Operating Procedures (SOPs) are up to date

- Organize, document, and track all continuing education training, including uploading quizzes and maintaining meticulous records

- Assess the effectiveness of training activities and prepare a variety of reports

- Liaise with the National Academy of Emergency Dispatch for clarification and advice

- Participate on various committees and attend monthly meetings as required

- Other duties as assigned

Qualifications

- High School Diploma

- Minimum of five (5) years of full-time emergency call centre experience

- Current Emergency Fire Dispatcher (EFD) certification

- A thorough proficiency in all Emergency Dispatcher functions in the Emergency Response Communications Centre

Assets:

- Completion of the ISW 100 Course or a public speaking course

Skills required for success:

- Demonstrated ability to present, teach, and facilitate training for others

- A thorough proficiency in all Emergency Dispatcher functions

- Strong working knowledge of software including Telestaff, Google Suite (Docs, Calendar), Comlog Reproducer, Aqua, RMS, and Microsoft Word/Spreadsheets

- Excellent organizational and time management skills

- Ability to work closely with leadership and team members, contributing information to assist in decision-making

- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)

- Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

- Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

- Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance

- Applicants may be tested

- Must be a permanent Emergency Communications Specialist (ECS) within the Emergency Communications Services

- Senior Captains, Captains Emergency Communication Specialists, Senior Emergency Communication Specialist Qualified, and Day Shift Emergency Communication Specialist incumbents are not eligible to apply for the Dispatch Training Captain or Technical Support Captain rotational assignment opportunities

- Selections to these rotational assignments shall be made based on the particular programs being delivered during that term, candidate suitability for the role, qualifications, demonstrated skills and abilities, and experience. Selected candidates will be given an orientation to the position prior to their acceptance

- Where two or more applicants are deemed to be equally qualified for the opportunity, seniority will be the determining factor

- It is agreed that only members who have not held the position previously shall be eligible to apply. In the event, there are no applications, members who have previously held the position would become eligible to apply

Work Environment:

- Due to the nature of this work, this position is not eligible for a hybrid work arrangement

- This role works primarily in an indoor setting

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits 1 temporary full-time position for up 2 years less a day This requisition is open to internal candidates only. Hours of Work: Will work a schedule consisting of four (4), 10.5 hour days, calculated as forty-two (42) hours weekly, eighty-four (84) hours bi-weekly. The shifts will be between 0600 and 2000 hours. Employees will work Tuesday to Friday. Salary Range: $72.311(Hourly); $158,534.640 (Annually) Recruitment Consultant: PC/SB Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.