Ocean Export Coordinator

Job description

What You Can Expect:

- Coordinate ocean export shipments from booking through final delivery, including FCL and LCL cargo.

- Book cargo with ocean carriers, NVOCCs, and consolidators; monitor vessel schedules, documentation deadlines, cut-offs, and shipment milestones.

- Prepare, review, and process export documentation, including HBLs/MBLs, shipping instructions, commercial documents, certificates of origin, and other required export documentation.

- Coordinate with customers, carriers, truckers, warehouses, overseas agents, and destination offices to ensure timely cargo pickup, container loading, and shipment execution.

- Ensure shipments comply with applicable Canadian export requirements, including CBSA export reporting through CERS (where required), applicable export controls, Incoterms, and destination-country regulations.

- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, discrepancies, and service exceptions.

- Prepare and distribute pre-alerts and required shipping documentation to customers, consignees, destination offices, and overseas agents.

- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.

- Review vendor and carrier invoices, reconcile shipment costs, and ensure accurate and timely customer billing.

- Support quotations, rate requests, and commercial activities as required.

- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.

- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.

What You Bring:

- 2+ years of hands-on ocean freight forwarding experience, with a strong focus on export operations.

- Demonstrated experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery.

- Strong knowledge of Bills of Lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes.

- Knowledge of Canadian export compliance requirements, including CBSA reporting through the Canadian Export Reporting System (CERS); formal export compliance training is an asset.

- Experience with Canadian export documentation and reporting procedures, Letters of Credit, ICS2 where applicable, cross-trade shipments, and international agent coordination is an asset.

- Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.

- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.

- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.

- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.

- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.

- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.

- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.