Guest Services Captain
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Posted by AccorHotel on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Any valid work permit
- $20.95–$24.5 CAD/hr
Permanent, full-time Guest Services Captain at Fairmont Chateau Whistler, starting December 2026, leading the guest services team and managing its budget and scheduling.
Pay starts at $20.95/hour and rises with tenure to $24.50 at three years.
Requires a valid Class 5 BC driver's licence (Class 4 preferred) and previous guest services leadership experience.
You must be legally eligible to work in Canada; the hotel will not assist with work authorization.
From the posting
- locations
ATS location: Whistler, BC, Canada
- employment types
This is a permanent, full-time position, starting in December 2026.
- work auth required
To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
- salary
Starting Rate of Pay: $20.95 per hour
- salary
At three years the pay rate for this role would be $24.50.
- job function
Guest Services Captain
- role family
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury.
- skills
Proficient in MS Office
- skills
Previous Property Management System experience preferred
- skills
Assist in managing the departmental budget and scheduling colleagues accordingly
- actionable
Lead and supervise the Guest Services team while ensuring all service standards are followed
Job description
Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description Guest Services Captain Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued. This is a permanent, full-time position, starting in December 2026. Starting Rate of Pay: $20.95 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50. Job Duties Include:
- Lead and supervise the Guest Services team while ensuring all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper departments
- Attend regularly scheduled departmental meeting
- Assist in managing the departmental budget and scheduling colleagues accordingly
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
Qualifications
- Valid Class 5 BC Drivers License
- Valid Class 4 BC Drivers License (preferred)
- Previous leadership experience in Guest Services
- Previous Property Management System experience preferred
- Proficient in MS Office
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whistler-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
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